Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Consumer Agreement
We operate on a normal 4-6 week turnaround time for most custom orders.Complex or highly specialized pieces may require as much as 6 months for production. Please plan accordingly.
Custom orders of any type may:
Require a non-refundable deposit of 1/3 the total cost of your purchase upfront. This deposit is applied toward your total and is for the first stage of the project in which a pattern is drafted and a mock-up of the garment is made. After the first fitting, a second non-refundable deposit of 1/3 the total order is required, which is also applied toward your total. Upon completion of your garment, the remainder of the total is due.
The balance on Custom Orders is due within 2 weeks of notification of the completion of the order. The order (including down payment) will be forfeit if final payment is delinquent.
Prices
Fabric availability will vary and may affect price.
We welcome inquiries on custom designs not represented. Research, design and consultation is available at $30.00 per hour, which cost may be applied toward the purchase price when you place your order.
Shipping & Delivery
We ship via UPS ground. Please allow up to 3 business days to process your order and an additional 5-7 business days for transit, depending on your location.
International
We ship via US Postal Service Air Parcel Post to international destinations, and Priority Mail to
Customs duty, brokerage fees, VAT, applicable taxes, additional receiving costs, etc. are solely the responsibility of the purchaser and will not be refunded. We are sorry, but we are not able to determine the amount you will be charged for any of these costs, as these charges vary greatly for each country.
We cannot intentionally mislabel your order with the intention of avoiding customs fees. Doing so is a Federal offense which would jeopardize our shipping privileges, and expose us to fines and possible imprisonment.
Warranties
All our merchandise is warranted against defects in materials and workmanship.
Clothing is warranted against defects in materials and workmanship for 1 year from date of purchase.
This warrantee does not apply if a product is modified in any way, abused or used for a purpose or in a manner other than it was intended.
Return Policy
Custom order merchandise is not returnable.
Hours
Customer service is available Monday through Saturday from